Support
Something not working the way you expected? Send us a note and we will help. Including your device model, your iOS or Android version, and a short description of what happened makes it much faster to sort out.
Photo upload or analysis
If a photo will not upload, check your connection and try a different image. Clear, well-lit photos where the dog is facing the camera give the best results. Pupsona is built for photographs of dogs, so images of other subjects may be declined.
Profile generation
If a profile fails to generate, try again in a moment — the request may have timed out. If it keeps failing, tell us roughly when you tried and what you saw on screen.
Account questions
If accounts are available in your version of the app and you are having trouble accessing yours, get in touch and we will look into it.
Purchases and billing
Purchases and subscriptions are processed by the app store you downloaded Pupsona from. Refunds and cancellations are handled through your app store account settings. If a paid feature has not unlocked after a purchase, try Restore Purchase in the app, then contact us if it still does not appear.
Bug reports
Bug reports are genuinely welcome. The most useful ones include what you did, what you expected, what happened instead, and a screenshot if you have one.
Privacy questions
For questions about your information, see the Privacy Policy, or write to us directly and we will answer.
Contact the Pupsona team
We read every message. Replies usually go out within a few business days.
Email support@pupsona.app